Exercise 2 of 11 · Sort it · 3 min
Which customer data can go into AI?
Put each item in a bucket: fine to paste, remove personal details first, or never put into an AI tool.
For each item, tap the box it belongs in. You can change your mind until you check.
Fine to paste
Nothing personal in it
Clean it up first
Remove names, phones, addresses
Never
Keep it out of AI tools completely
1. The password for your shop account
2. Last month's sales per product, with no customer names
3. A photo of a customer's ID card they sent you
4. Your own draft description of a new scarf
5. A one-time code (OTP) a payment or delivery app sent you
6. A screenshot of a chat where a buyer typed their home address
7. A list of questions customers often ask, without names
8. A complaint message that includes the customer's full name and phone number
8 items left to sort