Lesson 124 · 2 min
Fake bank staff asking for your face
Banks now use face checks for large transfers, and scammers pretend to help you "update your biometrics" so they can steal your face scan and your account.
In Vietnam, banks ask customers to confirm larger online transfers with a face scan, and to link their account to their chip ID card. Scammers use this real change as a cover story.
A caller says your account will be locked unless you update now. They send a link or an app, then ask you to look into the camera, turn your head and blink, or video call them while holding your ID card.
Those images can be used to pass the bank's face check and move your money. Your bank's own app does any update itself, and staff do not need you to video call them or open a link.
If you get this call, hang up and phone the hotline printed on the back of your card, or visit a branch in person.
Do it now
Know how your bank really does it
- 1. Open your official banking app and look for the biometric or ID update section.
- 2. Note that it works inside the app, with no call or link needed.
- 3. Explain this to an older relative and save the bank's hotline in their phone.
Quick check
Words from this lesson
- Computer vision
- AI that makes sense of images and video, such as reading signs, spotting faces or checking products on a factory line.
- Deepfake
- A fake video, photo or audio clip made with AI to show a real person saying or doing something they never did.
- Phishing
- Fake messages that pretend to be someone you trust to trick you into clicking a link, paying or sharing passwords.