Lesson 270 · 2 min
A customer FAQ for your shop
Write the answers to your ten most common questions once, and stop typing them fifty times a week.
Do you deliver? How long does it take? Can I pay by bank transfer? Can I return it if it does not fit? Most shops get the same few questions again and again on Zalo, Facebook and at the counter.
Make a list of those questions and write your real answers in rough form, with your actual delivery areas, fees, payment methods and return rules. Then ask a chatbot to turn them into a short, friendly FAQ.
Tell it to use only your answers. If you leave a gap, a chatbot may fill it with a policy you do not have, such as free returns for 30 days. When it is unsure, it should leave a note for you instead of guessing.
Pin the FAQ on your page, save it as quick replies in your chat app, or print it by the till. Update it whenever a rule changes so customers always see the current answer.
Do it now
Write your top ten FAQ
- 1. Scroll your chats and list the ten questions you answer most.
- 2. Write your real answer to each in a few words.
- 3. Use the prompt below, check every answer, and pin the result.
Turn these questions and my rough answers into a short, friendly FAQ in Vietnamese for my [TYPE OF SHOP]. Use only my answers, keep each to one or two sentences, and if an answer is missing or unclear write [CHECK] instead of guessing. Questions and answers: [PASTE]
Quick check
Keep going
Next →Homework with AI, the helpful wayWords from this lesson
- Grounding
- Tying an AI's answer to real sources you supply or it looks up, so claims can be checked instead of invented.
- Hallucination
- When an AI states something false with confidence, such as a made-up fact, quote or source.