Lesson 244 · 2 min
Hotel reception in many languages
A receptionist can prepare short, polite answers to common guest questions in several languages before the guests even arrive.
A small hotel in Hội An or Đà Lạt may get guests from Korea, China, France and Australia in the same week. The receptionist usually speaks good English, but a guest who speaks little English still needs to know about breakfast, checkout and the laundry service.
Ask a chatbot to write your answers to the ten most common questions in each language you see often. Print them as a small folder at the desk, or keep them on the work phone to show on screen.
Live translation apps help too. Speak or type in Vietnamese and show the guest the translation. Keep sentences short and simple so the translation stays accurate.
Machine translation can sound odd or make small mistakes with prices and times. If you have a regular guest or friend who speaks the language, ask them to read your printed answers once.
Do it now
Make a desk card for your top questions
- 1. List the questions guests ask you most, with your real answers.
- 2. Pick the two or three languages you see most often.
- 3. Use the prompt below, then print the result as a desk card.
You are helping the front desk of a small hotel in [CITY], Vietnam. Here are our common guest questions and answers: [QUESTIONS AND ANSWERS, including times and prices in dong]. Translate each answer into [LANGUAGES]. Keep each answer under 20 words, polite and simple. Keep all times and prices exactly as given.
Quick check
Words from this lesson
- NLP
- The field of computing that deals with understanding and producing human languages like English, Hindi or Swahili.
- Speech-to-text
- AI that turns spoken words into written text, as in meeting transcripts and voice typing.
- Role prompting
- Starting a prompt by telling the AI who to act as, such as an experienced editor, to shape tone and focus.