L270 · AI at work · 2 min
A customer FAQ for your shop
Write the answers to your ten most common questions once, and stop typing them fifty times a week.
01 · The idea
Do you deliver? How long does it take? Can I pay by bank transfer? Can I return it if it does not fit? Most shops get the same few questions again and again on Zalo, Facebook and at the counter.
Make a list of those questions and write your real answers in rough form, with your actual delivery areas, fees, payment methods and return rules. Then ask a chatbot to turn them into a short, friendly FAQ.
Tell it to use only your answers. If you leave a gap, a chatbot may fill it with a policy you do not have, such as free returns for 30 days. When it is unsure, it should leave a note for you instead of guessing.
Pin the FAQ on your page, save it as quick replies in your chat app, or print it by the till. Update it whenever a rule changes so customers always see the current answer.
02 · Think of it like this
It is like a notice board by the door. Customers find the answer themselves, and you keep your hands free for the next order.
03 · Do it now
04 · Quick check
Words in this lesson
See also
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