L112 · Staying safe · 2 min

Deepfake video calls

A short, blurry video call where a friend's face asks to borrow money can be a live AI fake, so seeing the face is no longer enough.

01 · The idea

Scammers take over a social or chat account, then video call that person's friends. Using photos and clips from the account, AI puts the friend's face over the scammer's face in real time.

These calls are short on purpose. The picture is dark or jumpy, the sound cuts out, and after a few seconds the caller says the connection is bad and switches to text to ask for money.

Ask the caller to do something a fake struggles with: turn their head fully to the side, wave a hand slowly in front of the face, or answer a question only they would know. Glitches around the edges of the face are a warning sign, though a good fake may pass.

The safest rule needs no detective work. Money requests from a call are checked by calling the person back on their usual phone number, outside the app that contacted you.

02 · Do it now

03 · Quick check

A friend video calls you for five seconds, the picture freezes, then he texts asking for an urgent loan. What is the best response?