Replying to customers in chat

Copy ten common questions, remove names and phone numbers, and ask AI to write short, warm replies in your voice. Save the good ones as quick replies in your chat app, most of which have this feature.

Keep a person in charge. Use the saved replies as a starting point and add the customer's name or a detail from their message. For anything unusual, like a complaint or a big order, answer yourself.

Be careful with automatic chatbots that answer for you. They can promise a discount you never offered or give the wrong delivery date. If you try one, check its answers every day at first.